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Meet the TRI Q&A: Tiffany Lung

Meet the TRI Q&A: Tiffany Lung

Get to grasp RETHINK Retail’s Most sensible Retail Influencers in the course of the “Meet the TRI” Q&A sequence! Dive in to be informed a few member of the idea chief neighborhood and observe their paintings and insights throughout our content material and their social channels.


Hello, I’m Tiffany Lung, a Retail Analyst and Contributor.

Hook up with me on LinkedIn!


“Let us know about your background”

I could also be a tender (and growing older) millennial, however I additionally include over 10 years of retail enjoy. I began at the shopfloor and was an analyst for Planet Retail (now Edge through Ascential) and Tofugear, a retail tech corporate. Having witnessed the evolution of tech and e-commerce, I made up our minds to roll up my sleeves and take a Masters in Data Control and Trade Era, studying learn how to code and put into effect virtual transformation for companies. 


“A short lived description of your present position and your area within the business.”

I’m these days a contributor for a number of business publications together with Forbes, Tatler, Jing Day by day, Within Retail and the Interline. I’m able to broadcast my interest and proportion my wisdom to teach business insiders on present tendencies and long run course of retail.


“What demanding situations and alternatives are these days dealing with shops?”

Getting returning footfall with memorable studies, making an investment in the appropriate era the entire whilst adapting to the ever-changing crowds. Thankfully, retail era has gotten extra refined, evolved with extra studying and trying out over the years and a lot more available – take a look at the increase of unmanned retail outlets and good becoming rooms for example.


“What scorching subjects or tendencies have you ever been seeing within the retail area?”

Except Web3, one of the most tendencies we’re seeing sturdy is the retail areas embracing the neighborhood layout. Virtual or bodily, shops are bringing lovers and folks alike into their ecosystem, even within the metaverse. As discussed previous, shops are confronted with the problem of making a emblem and studies which might be permanent during which customers will keep dependable to. Particularly post-pandemic, neighborhood studies assist power footfall into retail outlets and opens up the retail area as an atmosphere to engage, interact and in the long run spend. Have a look at Eastern eyewear store Jins who has constructed a park with a restaurant and bakery to inspire households to seek advice from, with the purpose of forming loyalty with the logo and way of life over only a transactional courting.


“How has the retail business modified up to now 5 years? What do you are expecting will occur within the subsequent 5 to ten years?”

We’ve witnessed the fast proliferation of e-commerce, social trade and self-checkouts up to now 5 years. Western shops are nonetheless seeking to play catch-up with China’s “New Retail”, in the long run that unified trade ecosystem is what many manufacturers try to reach within the subsequent 5 years in our data-driven global.


“Do you’ve got any attention-grabbing initiatives arising?”

Now that Hong Kong borders are open once more and we’re all unfastened to go back and forth, having a look to restart my Retail Patrol movies and lead retailer excursions once more!


“Which assets do you utilize to stay alongside of business information?”

I learn 30 other newsletters each and every morning throughout all subjects – retail, crypto, rising era, sustainability, digital automobiles and so on. Morning Brew is one in all my go-tos to equip myself on all industries as a result of you wish to have to increase past the retail scope to know macro tendencies.


“What’s the biggest problem the business is dealing with?”

It’s an ongoing struggle in construction a unbroken enjoy as extra customers prefer buying groceries from multi-channels. There are too many platforms and apps in use that fails to glue in combination and synchronize information to create a unified enjoy successfully.


“How do you keep growing and increase as an influencer within the retail business?”

Having a look to seek out new leading edge tactics to create content material among the noise, Linkedin is shedding its method. Possibly time for TikTok? 


“What are probably the most crucial adjustments that we will have to make to stand the longer term successfully?”

Satirically – much less consumerism. There are too many firms greenwashing for the flawed motives and don’t in truth transfer the needle. 


“Who’s making the best developments within the business, and what are they doing?”

Communicate of town – Patagonia, paving the way in which in sustainability and instructing friends to place the planet over benefit. We live in extra however Patagonia does an excellent activity in actively teaching customers at the impact of consumerism and its environmental affect. 


“What has helped you get to the place you might be and what recommendation would you’ve got for others who wish to activate in a an identical course?”

My friends were truly supportive of my occupation. It’s simple to fall with ‘imposter syndrome’ however being cheered on and inspired has helped validate my reasoning and statements when writing. My recommendation can be to keep on with your individual intestine, keep true in your personal voice and don’t doubt your individual reviews.


“What’s the easiest useful resource for individuals who wish to dive in deeper?”

Get available in the market and community, have the “store communicate” to switch observations and concepts. It’s essential not to grasp biased perspectives as an analyst, so having conversations with different people to listen to their standpoint and studies can assist construct higher judgment and takeaways. Clutch espresso with business insiders to listen to the methods deliberate, successes and screw ups as a result of press releases aren’t all rosy!